|
| [September 30, 2008] |
 |
National Gypsum Joins the Upsurge of Manufacturers Optimizing Business Processes with Ultimus
CARY, N.C. --(Business Wire)-- Ultimus, Inc., developer of one of the most widely-deployed business process management software suites in the world, today announced its continuing success in the global manufacturing industry. National Gypsum, a fully-integrated building products manufacturer and one of the leading gypsum board producers in the world, is just one of the many manufacturing companies enlisting Ultimus' Adaptive BPM Suite to automate and optimize an industry historically laden with inherently manual tasks and processes.
With the vision to be recognized as the industry leader for extraordinary service and products, National Gypsum looked to automate numerous paper-based manual processes associated with customer service inquiries. One area that required immediate attention was its corporate rebate process. This multi-step process involved complicated rules based on the customer, products involved, message originator, total dollar amount and type of transaction. It was virtually impossible to target only those approvers responsible for reviewing a particular rebate program. As a result, all approvers were required to review all rebate programs. This bottleneck caused delays in approving a rebate which translated into delays in payment to its customers. This delay directly resulted in customer dissatisfaction. To solve these challenges, National Gypsum decided to integrate Ultimus BPM into its IT arsenal to streamline processes and better serve its customers.
"Manufacturing enterprises are under increasing pressure to shorten cycle times, increase production rates, and be more responsive to market needs in general," said Rick Pincus, technical consultant, National Gypsum. "Since processes are central to every manufacturer's existence, only those who actively automate and optimize mission-critical processes will realize these goals and surpass their competitors. With Ultimus, we've already been able to automate eight customer service management processes - affording a higher degree of control and visibility for National Gypsum."
National Gypsum joins the growing list of global manufacturing companies turning to Ultimus to streamline manufacturing processes. Other manufacturing clients include Bernstein AG, Otis Elevators, PACCAR (NYSE:PACR), ParaCom, Phillips Consumer Electronics, KBA, GAH Alberts, SatMex, WinBond, and Rexam.
"Manufacturing company processes are unique in that they span the entire enterprise and as such critical process participants (executives, department managers, etc.) lack visibility to the entire process," added Christopher Heivly, executive vice president, Ultimus. "Visibility keys decision-making, accountability, and compliance and our Adaptive BPM Suite enables manufacturing organizations to achieve that visibility."
About National Gypsum
National Gypsum is a fully-integrated building products manufacturer and one of the leading gypsum board producers in the world. Placed end-to-end, the company's annual gypsum board production would travel around the earth over 14 times. National Gypsum also offers a full line of interior finishing products including joint compounds, tape, and textures. Its growing cement board product line has a strong customer base in the United States and several other countries. The company, headquartered in Charlotte, NC, has over 50 locations including, laboratories; mines and quarries; paper mills; gypsum board, interior finishing products, and cement board plants and sales regions. For more information, visit www.nationalgypsum.com.
About Ultimus
Ultimus has automated more business processes than any other BPM vendor worldwide. Ultimus Adaptive BPM Suite has enabled companies to accelerate their performance goals at every stage of corporate growth. The Ultimus Suite's SOA-based broad integration tools combined with a rapid deployment model have generated outstanding results for customers and partners alike.
Ultimus' award-winning technology seamlessly adapts to people, systems and change. Utilized by more than 1,900 customers worldwide, Ultimus provides solutions to organizations such as DHL, Microsoft, Daimler, Perdue Farms, Chevron, Tulane University, Compassion International, Sony, Pfizer, Citigroup, Charles Schwab, Noor Islamic Bank, Frito Lay and AT&T. Ultimus is headquartered in North America, and has additional offices in Latin America, Europe, Asia, the Middle East and Australia. For more information, visit www.ultimus.com.
[ Back To 4g-wirelessevolution.tmcnet.com's Homepage ]
|
INDUSTRIES
INDUSTRIES